Free Shipping on orders $200+

Return Policy

CANCELLATIONS:

  •  Once an order has been released for shipping it cannot be cancelled. Please refer to our returns policy for additional details.
  •  All cancellation requests must be submitted via email to info@wminteriordesigns.com
  •  Cancellation is confirmed only when we notifiy you that the order has been canceled via email.
  •  Cancellation requests require: - Customer: Name, Email Address, Product Name, Product #

SHIPPING:

Ships to US only

PLEASE INSPECT ALL SHIPMENTS TO ENSURE CONTENTS MATCH PACKING LIST/BILL OF LADING (SIGNING THE BILL OF LADING CONFIRMS YOUR RECEIPT OF ITEMS SHIPPED)

 

Return Policy

NON-DEFECTIVE RETURNS:

  • If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. WE WILL NOT ACCEPT RETURN REQUESTS BEYOND 10 DAYS OF DELIVERED DATE.
  •  Credit: 100% credit will be applied for returned products minus a 15% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. We provide packaging material for rugs at a nominal fee.
  • Initiating Returns: Request a Return Authorization Number (RA#) for your return by emailing info@wminteriordesigns.com . Please be aware that WM Interior Designs must receive return  within 10 days of the RA issue date or the Return Authorization will be canceled.
  •  Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
  •  Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.

DAMAGED RETURNS:

If you have received a product damaged in transit, we will work with you to resolve the issue immediately.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 2 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

Options:

  •  Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
  •  If you take receipt of damaged goods, please sign as damaged on signature line. If damage is noticed after the driver has left, please take the following steps within 2 days:  within 2 days of delivery to initiate return process. Be prepared with the following documents to help initiate a claim process:  Brief description of the damage  Picture(s) clearly depicting the damage to the product  Picture of the packaging (please send a picture even if the packaging is intact).  Failure to do so will result in a denial of your claim or credit.
  •  Please do not move the product from its original location or ship the product back to WM Interior Designs, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).
  •  It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.  WM Interior Designs will credit, where applicable, all freight charges required for delivery to/pick-up from original destination address provided.

DEFECTIVE RETURNS:

If you have received a product which is deemed defective by WM Interior Designs, we will work with you to resolve the issue immediately.

CONTACT US WITHIN 10 DAYS OF DELIVERY OF DEFECTIVE ITEM

  • Process: Initiate a return within 10 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the defect
    • Picture(s) clearly depicting the defect of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process:  WM Interior Designs may or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware that WM Interior Designs must receive returns within 10 days from RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If WM Interior Designs requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.

WRONG ITEM/ITEM NOT ORDERED RETURNS:

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped by WM Interior Designs, we will work with you to resolve the issue immediately. 

CONTACT US WITHIN 10 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.

  • Process:  Initiate a return within 10 days of delivery to initiate return process. Be prepared with the following information to initiate a claim process:
    • Brief description of the item
    • Picture(s) clearly depicting the item of the product
    • Failure to do so will result in a denial of your claim or credit
  • Claim Process: WM Interior Designs or may not request for the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware that WM Interior Designs must receive returns within 10 days of RA issue date or the Return Authorization will be canceled.
  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If WM Interior Designs requires you to return the item, credit will be applied after return receipt of the item.
  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging.

PRODUCT CHARACTERISTICS:

  • Handmade rugs may have slight variation in design, color, and size (3%-5%) which are not considered defects. Shedding and/or sprouting are also considered normal, and will vary depending on the construction and content.
  • Machine woven rugs may have slight variation in size (up to 2%) which are not considered defects.
  • Textiles (pillows, poufs, throws, wall hangings, bedding) are handmade and may have slight variation in design, color, and size (up to 2%) which are not considered defects.
  • Hardlines (lighting, accent furniture, art, mirrors, decorative accents) may have slight variation in color and finish which are not considered defects. Techniques which are done by hand (including, but not limited to: wheel carved, painted, hand blown, or hand thrown) will show slight variations from piece to piece which are not considered defects.
  • Outdoor Safe products that are damaged or aged prematurely due to negligence are not considered defective. Outdoor Safe products require regular care and cleaning, please refer to Surya’s care and cleaning manual for details.
  • Natural materials may have slight variations which are not considered defects:
    • Undyed wool varies in color from white to black in all shades of brown and grey. Wool is sorted by color before it is spun into yarn, but slight variation is unavoidable. This variation is most noticeable when the wool is undyed, but it also marginally effects the color of dyed yarn.
    • Jute, seagrass, sisal, and rattan vary in color depending on the season of the harvest. This variation is visible in both undyed and dyed yarn.
    • Since no two animals have exactly the same markings or coloration, every product made with hair on hide, leather, or sheepskin will have natural variation in shape, markings, and color.
    • Wood, mother of pearl, and shell display natural grains and colorations that result from the growth patterns of each individual organism. Any product made with these materials will be unique from piece to piece.
    • Marble, geodes, and stone are geological structures with distinctive veining/banding that result from thousands of years of natural formation. Any product made with these materials will be unique from piece to piece.
    • Recycled silk and sari silk are scraps of fabric (usually excess from the garment industry) which are sorted by color family. There will be significant color variation from piece to piece depending on the fabrics available at the time of manufacture.